About this page: Vivimate sells an IPTV subscription and makes no player app. The rules below come from the XMLTV guide format, the US clock-change law and TiviMate's Google Play listing, all read on November 10, 2026. This page reports no measurements of our own, and we didn't run the steps on a device for it. If your guide is empty rather than shifted, that is a different fault, covered in IPTV EPG not working.
Measure the gap before you touch a setting
Pick a channel where you know the real start time of something on now, such as a newscast that begins on the hour or a game whose start the league lists on its own schedule. Compare that with what the guide says, and note two things: how many hours and minutes apart they are, and whether the guide is early or late. Then check two other channels. If all three are off by the same amount, the cause is on your side. If they differ, it isn't.
| How far off | Likely cause | Where to fix it |
|---|---|---|
| Exactly 1 hour | A summer setting left behind: a manual guide offset, or a fixed zone such as UTC-4 | Device zone to automatic; guide offset to 0 |
| 1 to 3 hours, all channels | The device is set to the wrong US zone | Device date and time settings |
| 5 to 8 hours, all channels | The device is on UTC or GMT | Device date and time settings |
| A few minutes | The schedule itself: overruns or late starts | Nothing to set; it is the listing |
| Some channels only | That channel's data or feed, not your clock | Report the channels to the seller |
How a guide time becomes the hour on your screen
Guide data most often travels as an XMLTV file. The XMLTV DTD writes times as year, month, day, hour, minute and second run together, optionally followed by a zone, and it says plainly that when no zone is given, UTC is assumed. Your player then applies the device's time zone, and after that any guide offset you typed into the player. Three inputs, one result: get one wrong and every row slides by the same amount.
The example also shows why late-evening programs can seem to sit on the wrong day. A show stamped 01:30 UTC on November 11 belongs to the evening of November 10 everywhere in the continental US:
| Device zone | Correct row (standard time) | If the device is left on UTC |
|---|---|---|
| Eastern (UTC-5) | 8:30 pm, Nov 10 | 5 hours late |
| Central (UTC-6) | 7:30 pm, Nov 10 | 6 hours late |
| Mountain (UTC-7) | 6:30 pm, Nov 10 | 7 hours late |
| Pacific (UTC-8) | 5:30 pm, Nov 10 | 8 hours late |
Fix it in this order
- Device clock. In the device's date and time settings, switch on automatic time and choose a named zone, such as Eastern Time or Pacific Time, rather than a fixed number like GMT-5. A named zone follows the clock changes; a number never does.
- Player offset. Open the player's guide or EPG settings and set any time shift or offset to zero. An offset added by hand in the spring is the usual reason a guide is exactly one hour out in November.
- Refresh. Run a manual guide update so the grid is redrawn with the new clock, then check your three channels again.
- Only then, a player offset. If the device is right and every channel is still off by the same amount, the seller's stamps are likely mislabeled. A player offset will paper over it, but tell the seller too, because the offset breaks again at the next clock change.
Daylight time: why the hour comes back twice a year
Under 15 U.S.C. 260a, daylight time begins at 2 a.m. on the second Sunday of March and ends at 2 a.m. on the first Sunday of November. This year it ended on November 1, 2026, and it returns on March 14, 2027. The same section lets a state keep standard time all year by law, so a device that guesses from a fixed offset can be wrong in either direction depending on where you live.
If you are in Canada, each province and territory sets its own clock rules; we couldn't read the federal time-zone page for this article, so let the device's automatic time handle it rather than an offset you work out by hand.
When only some channels are wrong
A clock problem moves everything. When most channels are right and a few are not, the fault sits with those channels. Sometimes their listings are stamped with the wrong zone at the source. Sometimes the stream is a feed meant for another region, so a channel carried as its West Coast feed runs three hours behind an Eastern listing. Changing your settings would only break the channels that were right. Note the channel names, how far off each one is, and whether early or late, and send that to your seller. For gaps rather than shifts, the blank-guide troubleshooting steps apply instead.
TiviMate shows the wrong times
TiviMate's Google Play listing, updated June 22, 2026, describes a TV guide (EPG) grid, catch-up and recording, and calls the app a media player only. It doesn't name its menus, so we can't give an exact path. The order above still applies: the Android TV device's date and time first, then any time shift in TiviMate's guide settings back to zero, then a guide update. Recordings and catch-up are picked from the guide, so after a fix, open your scheduled recordings and check their times. The TiviMate setup guide for Vivimate covers adding the guide in the first place.
Ask us, or check the guide on a trial
Vivimate customers reach a person on WhatsApp 24/7. Tell us your app, device and time zone, how many hours the guide is off and on which channels, or start a WhatsApp message with those prompts. Catch-up is offered on channels that support it. To see the guide in your own player before paying, the 24-hour free IPTV trial needs no card. Plans are prepaid, with no contract and no auto-renewal:
| Plan length | One device | Two devices |
|---|---|---|
| 1 Month | $19.99 | $31.98 |
| 3 Months | $29.99 | $47.98 |
| 6 Months | $39.99 | $63.98 |
| 12 Months + 2 free | $69.99 | $111.98 |
A first purchase has a 7-day refund window when a service problem you report can't be fixed; the refund policy has the terms. More detail on Vivimate plans and prices.
Frequently asked questions
Why does my IPTV guide show the wrong times?
The player converts each listing from UTC to local time using your device's time zone and any guide offset you set. If the zone is wrong, an offset is left over, or daylight time changed, every row moves by the same number of hours. Fix the device clock first.
Why is my IPTV guide one hour off since November?
Daylight time ended at 2 a.m. on November 1, 2026. A device on automatic time follows that. A manual guide offset added during the summer, or a fixed zone such as UTC-4, does not, so the guide is now an hour out. Remove the offset and use a named zone.
Should I fix wrong guide times in the app or on the device?
On the device first. Set its date and time to automatic with your named zone, then set the player's guide offset to zero. Use the player offset only if the device is right and every channel is still off by the same amount.
Why are only some channels showing the wrong times?
Your clock can't be the cause, because it would move every channel. Either that channel's listings are stamped wrongly at the source, or the stream is a feed from another zone. Send the channel names and the size of the gap to your seller.
Do wrong guide times affect recordings and catch-up?
They can. Both are usually chosen from the guide, so a shifted guide records or replays the wrong slot. After fixing the time, check recordings you scheduled earlier. Vivimate offers catch-up only on channels that support it.
Sources
Read November 10, 2026: the XMLTV DTD on GitHub (time format and the UTC rule); 15 U.S.C. 260a on Cornell's Legal Information Institute (clock-change dates and the state exemption); the Google Play listing for TiviMate IPTV Player (features and its media-player-only statement). Clock-change dates checked against a calendar. Vivimate prices, trial and refund terms: our pricing page and refund policy.
Couldn't read: Natural Resources Canada's time-zone and daylight time page refused our request, so no Canadian clock rule is stated here; TiviMate publishes no manual we could find, so no menu path is given.
New to the service? Start with what Vivimate IPTV is — what it includes, what it costs and how to set it up.