We sell Vivimate, an IPTV subscription, so we hear about this problem from the seller's side. The method below works for any player and any provider. We know of no published figures on which fault is most common, so nothing here is ranked by frequency; the order is about cost, and the menu names vary by device and app version.
Five links between your account and the screen
“IPTV not loading” describes several different faults. A spinner that never stops, a list with nothing in it and one channel that shows black all have different causes. It helps to picture the path a channel takes:
A blank TV guide is a separate case. The guide comes from its own feed, often loads minutes after the channels, and a channel can play perfectly next to a guide row with no information. If pictures play and only listings are missing, see fixing an IPTV guide that won't load. If the app rejects the login with an authorization message, our page on the failed to authorize error applies to most players.
Three tests that tell you where to look
Each takes a minute or two and changes nothing on the device. Run them before you touch any settings.
| Test | How | What the result tells you |
|---|---|---|
| The channel test | Play three channels from three different groups. | Only one fails: that stream is down at the source, and nothing on your side brings it back. Note its name and the time, and report it. |
| The device test | Sign in with the same login in a player on a second device, such as a phone. | It works there: the account is fine, and the fault sits in the first device or its app. It fails there too: look at the account or the network. |
| The network test | Connect the TV device to your phone's mobile hotspot for a few minutes. | Channels load on the hotspot: your home network or router is the problem. Mind your data allowance while you check. |
Two quick checks round these off. First, the account: plans are prepaid and stop at the end of the term, and an ended plan can look like a wrong password or an empty list; compare the date you paid with the plan length, or see what happens when an IPTV subscription expires. Second, other screens: if a TV in another room, a phone or a laptop is still playing on the same login, the next device can be refused. Close the app everywhere else, wait a minute or two, and try again. Our page on IPTV connections and screens explains how they're counted.
Fix IPTV channels not loading, gentlest step first
Once you know the link is the app, the device or the network, work down this ladder. The first steps cost nothing; the last ones erase settings you'll have to rebuild.
- Restart the app. Force stop it, or close it fully, then reopen.
- Restart device and router. Unplug both for 30 seconds; start the router first.
- Refresh the playlist. Update or reload the playlist in the app's settings.
- Clear the app's cache. In the device's app settings, Clear cache only.
- Re-add the login. Remove the playlist, paste the details in fresh.
- Clear data or reinstall. Last resort, with your login details to hand.
When the network is the weak link
If channels start, then stall, or load only late at night, the connection is the likely limit. We suggest about 10 Mbps per stream for HD, 15 Mbps for Full HD and 25 Mbps for 4K, added up for every screen playing at once. Measure on the TV device itself at the hour the trouble starts, not on your phone, and use a cable if the device has a port. Our guide to the internet speed IPTV needs shows how, and if pictures load but keep pausing, our IPTV buffering fixes pick up from there.
TiviMate channels not loading
TiviMate's Google Play listing, read on November 9, 2026, names Armobsoft FZE as the developer, lists M3U, Xtream Codes and Stalker Portal playlists, and says it is designed for Android TV and remote control. Because it saves your playlist, it can keep showing an old or empty list after something changes on the server. Open its settings, choose the playlist and update it; if that doesn't help, remove it and add it again with the details pasted fresh. Then sign in with the same login in a second player. If that one loads, the fault is TiviMate on that device, so clear its cache and, as a last step, reinstall it. Our guide to setting up Vivimate in TiviMate walks through each field.
Device notes
- Fire TV, Android TV and Google TV. The app's page under the settings app list offers Force stop, Clear cache and Clear data; use them in that order.
- Samsung and LG TVs. Unplug the TV for 30 seconds to close every app, then reopen the player and sign in again if asked.
- iPhone, iPad and Apple TV. There is no clear-cache button. Close the app; if that fails, delete it and install it again from the App Store.
- Any device. A wrong date or time can break the secure connection to a server. Set the clock to automatic.
When to message us, and what to send
Message Vivimate support once the tests point away from your device, or straight away if the list is empty and you're unsure when your plan ends. Send the device, the app, what the screen shows, when it started, and one channel name if only some fail. Share your username, never your password, in any public place. Message us on WhatsApp and a person replies, 24/7, and tells you whether the fault is at our end.
A first Vivimate purchase carries a 7-day money-back guarantee, counted from payment, when a service problem you report can't be fixed. Device, app setup and slow home internet are excluded; the refund policy has the full terms.
Checking with a second login
A login from another provider is a quick way to separate a device fault from a service fault. Vivimate's free 24-hour IPTV trial takes no card and arrives on WhatsApp. Plans are prepaid, with no contract and no auto-renewal:
| Plan | One device | Two devices |
|---|---|---|
| 1 Month | $19.99 | $31.98 |
| 3 Months | $29.99 | $47.98 |
| 6 Months | $39.99 | $63.98 |
| 12 Months + 2 free | $69.99 | $111.98 |
Every option is on Vivimate plans and prices. For problems beyond loading, our IPTV troubleshooting hub covers the rest.
Frequently asked questions
Why are my IPTV channels not loading?
Something between your account and your screen has failed: the account may have ended, the app may hold an old copy of the channel list, the home network may be too slow or blocked, the stream may be down at the source, or too many screens may be using the login. A few quick tests show which one.
Why are my TiviMate channels not loading?
TiviMate keeps a saved copy of your playlist, so after a change on the server it can show an old or empty list. Update the playlist in its settings, or remove it and add it again with the details pasted fresh. If another player loads the same login, the fault is TiviMate on that device.
Why do some channels load and others don't?
Each channel is a separate stream. If a few fail on every device while the rest play, those streams are down at the source, and clearing the app's cache won't fix them. Report the channel names and the time to your provider.
Why does IPTV work on my phone but not my TV?
The account works, so the TV device is the difference: its app, its clock or its Wi-Fi signal. A phone on mobile data doesn't use your home network at all, which is why the network test with a hotspot is useful.
Does Vivimate refund me if channels won't load?
A first purchase has a 7-day money-back guarantee, counted from payment, when a service problem you report can't be fixed. Problems caused by your device, the app setup or a slow home connection aren't covered, so tell us what you see and we'll work out which it is.
Sources
Read November 9, 2026: TiviMate IPTV Player on Google Play (developer, playlist formats, designed for Android TV). Speed figures: our own IPTV internet speed guide. Refund terms: our refund policy. Plan prices: our pricing page. The checks themselves are general troubleshooting practice; this page reports no measurements of our own.
Couldn't read: no provider or app maker we found publishes how often each fault occurs, so this page doesn't say which is most common.
New to the service? Start with what Vivimate IPTV is — what it includes, what it costs and how to set it up.