Who is writing: Vivimate is an IPTV subscription; we don't make any player app. What follows rests on the published XMLTV format, on the US clock-change law and on TiviMate's Google Play listing, all read on November 7, 2026. Guide coverage varies by channel, on our service as on others: some channels carry full listings, some only a title, some nothing. This page reports no measurements of our own, and we didn't run these steps on a device for it.
What the guide is made of
An electronic program guide, or EPG, is not part of the video. It is a schedule file the player downloads on its own, most often in the XMLTV format. That format requires an ID on every channel and ties every program to one of those IDs. Your playlist carries a guide ID for each channel too, and the player pairs the two. If they are identical, the row fills; if not, it stays empty. Then the player turns each start time into your local time.
That is why channels can play perfectly while the guide is blank: they arrive by a different road. It also tells you where to look, because each link in that chain fails in its own way.
If channels don't play at all, the guide isn't your problem yet; start with why IPTV channels won't load.
Empty on every channel: the guide never arrived
How the guide reaches the player depends on the kind of login you entered.
With an Xtream login, run a manual guide update in the app and leave it running. A first download on a large list can take several minutes, and leaving the app part-way through is a common reason a guide ends up half full. With an M3U link, open the playlist's settings and look for a separate guide or EPG field. If it is empty, that is your answer: ask your seller for the guide address that goes with the playlist. Vivimate sends M3U links on request, so ask for the guide address in the same message. If you switched sellers, delete any old guide address so two sources don't overwrite each other. Our Xtream Codes setup guide explains the login fields.
Listings that run out: the guide isn't updating
A guide file covers a limited number of days. Download it once and never again, and the grid slowly empties from the right until only yesterday is left. In the player's guide settings, switch on automatic updates, or an update when the app starts, and pick a time the device is usually on. Then run one manual update now. On a stick that is nearly full, free some storage first, because a large guide needs room to unpack.
A few channels empty: IDs that don't match
A guide that is full for most channels and blank for a handful usually means those channels' guide IDs have no partner in the guide file. The player won't guess, so the row stays empty. This happens when a channel is renamed or moved, or when a playlist from one source is paired with a guide from another. Many players let you link a channel to a guide entry by hand from that channel's options, and the choice is saved on the device. If that isn't offered, send the channel names to your seller.
Sometimes there is simply nothing to match. Some channels have no listings at the source, or one title for the whole day. No setting on your side fills that gap, and a refresh brings back the same blank row.
Everything shifted by hours: the clock
The XMLTV rules say a start time with no zone is read as UTC, and the player converts it using your device's time zone. So one program starting at 02:00 UTC appears at a different hour in each US zone, and a device set to the wrong zone shifts every row by the same amount.
| US zone | 02:00 UTC shows as (standard time) | Offset now | Offset from March 14, 2027 |
|---|---|---|---|
| Eastern | 9:00 pm | UTC-5 | UTC-4 |
| Central | 8:00 pm | UTC-6 | UTC-5 |
| Mountain | 7:00 pm | UTC-7 | UTC-6 |
| Pacific | 6:00 pm | UTC-8 | UTC-7 |
Set the device's date and time to automatic with the right zone before you touch the player's own guide offset. Under 15 U.S.C. 260a, daylight time runs from the second Sunday of March to the first Sunday of November, so it ended on November 1, 2026 and returns on March 14, 2027; the same law lets a state opt out. A manual offset ignores those changes, which is why a guide that was right in October can be an hour out today. Canadian clock rules are set by each province and territory, which we didn't read for this page, so trust your device's automatic time. For measuring and correcting a shift step by step, see why an IPTV guide shows the wrong times.
EPG not working on TiviMate
TiviMate's Google Play listing lists a TV guide grid, catch-up and recording, and playlist support for M3U, Xtream Codes and Stalker Portal. It names no menus, and we found no developer manual, so we can't point to an exact setting. In practice the checks above apply unchanged: find the guide or EPG section in its settings, run an update, and after any app update make sure the playlist's guide source is still on. Our TiviMate setup guide for Vivimate covers the first install, and the TiviMate review explains which features need its paid tier.
Habits that keep the guide full
- Keep automatic guide updates on, timed for when the device is usually awake.
- Leave the device clock on automatic; remove manual offsets after each March and November change.
- Check scheduled recordings after fixing the time, because entries made earlier keep the old hours.
- Use one playlist with its own guide rather than stacking extra guide sources.
Getting help, and trying Vivimate
Vivimate customers reach a person on WhatsApp 24/7. Send the app, the device, what the guide shows and two or three channel names, or open a WhatsApp message with those prompts. Catch-up works only on channels that support it, and it depends on those channels' guide data. The free 24-hour IPTV trial needs no credit card, so you can see how the guide looks in your own player before paying. Plans are prepaid, with no contract and no auto-renewal:
| Plan | One device | Two devices |
|---|---|---|
| 1 Month | $19.99 | $31.98 |
| 3 Months | $29.99 | $47.98 |
| 6 Months | $39.99 | $63.98 |
| 12 Months + 2 free | $69.99 | $111.98 |
Compare every option on Vivimate plans and prices.
Frequently asked questions
Why does my IPTV guide say No information on every channel?
The player has no guide data at all. Either no guide address was added, which is common with an M3U link, or the guide download failed. Check the guide field, run a manual update and leave the app open for a few minutes while it loads.
How do I fix EPG not working on TiviMate?
The causes are the same as in any player. TiviMate's Google Play listing confirms a TV guide grid but gives no menu paths, so open its settings, find the guide or EPG section, run an update, and check the playlist's guide source is still switched on after an app update.
Why is the TV guide not loading for only a few channels?
Those channels' IDs in your playlist don't match any entry in the guide file, or the guide simply has no listings for them. A refresh fixes neither. Note the channel names and send them to your seller, who can check the source.
Why did my guide jump an hour in November?
Daylight time ended on November 1, 2026. If the device clock is on automatic, the guide follows. If you set a manual offset in the player during the summer, it is now an hour out, so remove it and let the device clock do the work.
Does a missing guide stop catch-up from working?
Often, yes. Catch-up is usually chosen from past programs in the guide grid, so a channel with no listings gives you nothing to pick. Vivimate offers catch-up only on channels that support it.
Sources
Read November 7, 2026: the XMLTV DTD on GitHub; 15 U.S.C. 260a on Cornell's Legal Information Institute; the Google Play listing for TiviMate IPTV Player. Clock-change dates checked against a calendar. Vivimate prices and trial: our pricing page.
Couldn't read: TiviMate publishes no manual we could find, so no menu path is given for it, and no source we found publishes guide coverage per channel for any IPTV service, ours included.
New to the service? Start with our complete Vivimate guide — what it includes, what it costs and how to set it up.