Last updated: October 2026
Your first Vivimate IPTV plan carries a 7-day money-back guarantee, and every prospective customer can test the service on a free 24-hour trial before paying anything at all. Plans are prepaid and never renew automatically. This page sets out exactly how the trial and the guarantee work, and the cases they do not cover.
7-Day Money-Back Guarantee
Your first Vivimate IPTV purchase is covered by a 7-day money-back guarantee. The 7 days count from the day you pay. If a service problem you report to us within those 7 days cannot be fixed, we refund what you paid in full. Problems caused by your own device, the app setup or a slow home internet connection are not service problems and are not covered.
Try It Free First
We would rather you tested the service than trusted a promise about it. Every prospective customer can request a free 24-hour trial with no card details, which is enough time to check your own connection, your own router and your own devices before any money changes hands. The 7-day guarantee applies on top of the trial, not instead of it.
How to Request a Refund
Message us on WhatsApp or email contact@vivimateiptv.com within 7 days of payment, quoting the email address used at checkout and describing the problem. We try to fix it first; if we cannot, we confirm the refund and return the payment to the original payment method. How quickly it appears on your statement is set by your bank or card issuer rather than by us.
Technical Issues
If you hit a persistent technical problem, contact support first: most issues are resolved the same day, and a fix is usually faster than a refund. If the problem originates from our service and we cannot resolve it, you are entitled to a full refund, provided you reported it within 7 days of paying for your first plan.
What Falls Outside the Guarantee
The guarantee does not cover: requests made more than 7 days after payment; purchases after your first, including a new plan bought when a term ends; a second refund request; accounts suspended or terminated for breaches of the Terms of Service or the Acceptable Use Policy (credential sharing or resale, for example); or problems caused by your device, the app setup or your home internet speed.
No Automatic Renewal
Every plan is prepaid for a fixed term and simply ends when the term is over. Nothing renews and nothing is charged again unless you choose to buy another plan, so there is nothing to cancel and there are no cancellation fees or notice periods.
Questions about a refund? Contact our support team via the contact page. WhatsApp support is available 24/7 and usually replies within 5 minutes; a refund request itself is confirmed within 24 hours, and the money then returns on your bank's timescale.