Last updated: April 2026
Your privacy matters to us. This policy explains exactly what personal data Vivimate IPTV collects, why we collect it, and the rights you have over your information.
1. Information We Collect
We collect personal information you voluntarily provide when purchasing a subscription or reaching out to our support team — this includes your name, email address, and WhatsApp contact number. We never collect or store your payment card details directly; all transactions are handled by trusted third-party processors (PayPal and Stripe). We may also automatically gather limited technical data — such as your IP address and device type — to facilitate service delivery and detect misuse of the platform.
2. How We Use Your Information
Personal information collected by Vivimate IPTV is used exclusively to: • Activate and manage your streaming subscription • Provide real-time customer support through WhatsApp and email • Send service-related communications, including renewal reminders and maintenance notices • Analyze and improve overall service performance We do not sell, lease, or transfer your personal information to any third party for advertising or marketing purposes.
3. Data Storage & Security
All personal data is stored on servers protected by encryption at rest and in transit. We implement SSL/TLS protocols and strict role-based access controls to ensure only authorized personnel can access customer records. We regularly review our security practices to maintain a high standard of data protection.
4. Cookies
Our website uses only essential cookies required for the site to function properly. We do not deploy advertising, analytics, or tracking cookies. You are free to disable cookies through your browser settings, although certain site features may not operate as intended if you do so.
5. Data Retention
We hold your personal data for the duration of your active account and for a reasonable period afterward to fulfill any outstanding service obligations. Once you cancel your subscription, personal data that is no longer required will be securely deleted within 90 days, unless a longer retention period is required under applicable law.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data: • The right to request access to the information we hold about you • The right to ask us to correct any inaccurate or outdated data • The right to request that your data be deleted • The right to limit or object to how we process your information • The right to receive your data in a portable format To submit any of these requests, contact us via WhatsApp or email us at contact@vivimateiptv.com.
7. Third-Party Services
Vivimate IPTV relies on a small number of trusted third-party service providers to operate effectively — including Meta (WhatsApp) for customer communication, Vercel for website infrastructure, and Stripe/PayPal for secure payment processing. Each of these providers maintains its own privacy policy governing their handling of your data.
8. Changes to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When updates are made, the revised version will be published on this page with a new effective date. Continued use of our service following any update constitutes your acceptance of the revised policy.
9. Contact
If you have any questions about how your data is handled, please reach out: • WhatsApp: +1 307 424 2402 • Email: contact@vivimateiptv.com