Last updated: September 2026
Every Vivimate IPTV plan carries a 7-day money-back guarantee, and every prospective customer can test the service on a free 24-hour trial before paying anything at all. This page sets out exactly how both work and the narrow set of cases they do not cover.
7-Day Money-Back Guarantee
Every Vivimate IPTV plan is covered by a 7-day money-back guarantee. If the service is not right for you, request a refund within 7 days of your purchase and we will refund your subscription in full. You do not need to justify the request, and there are no cancellation fees or notice periods.
Try It Free First
We would rather you tested the service than trusted a promise about it. Every prospective customer can request a free 24-hour trial with no card details, which is enough time to check your own connection, your own router and your own devices before any money changes hands. The 7-day guarantee applies on top of the trial, not instead of it.
How to Request a Refund
Message us on WhatsApp or email contact@vivimateiptv.com within 7 days of purchase, quoting the email address used at checkout. We will confirm the request and return the payment to the original payment method. How quickly it appears on your statement is set by your bank or card issuer rather than by us.
Technical Issues
If you hit a persistent technical problem, contact support first — most issues are resolved the same day, and a fix is usually faster than a refund. If the problem originates from our infrastructure and we cannot resolve it, you are entitled to a full refund inside the 7-day window, and we may still offer a partial or proportional refund after it.
What Falls Outside the Guarantee
The guarantee runs for 7 days from purchase; requests made after that window are handled at our discretion rather than as of right. Renewals are treated as new purchases and carry their own 7-day window. Accounts suspended or terminated for breaches of the Acceptable Use Policy — credential sharing or resale, for example — are not eligible for a refund.
Questions about a refund? Contact our support team via the contact page and we will respond within 24 hours.